Returns & Exchanges
Due to the perishable nature of our tinned seafood, we are unable to accept physical returns of food products, but we are committed to making it right if your order arrives damaged or incorrect. If you are unsatisfied with your catch, please reach out to our team within 30 days of delivery.
Inspect Your Haul
Upon arrival, please check your tins for any signs of damage or leaks that may have occurred during transit.
Capture the Evidence
If your order is damaged or incorrect, take a clear photo of the items and the shipping box to help us improve our process.
Contact the Crew
Email our support team at [email protected] with your order number and the photos of your damaged shipment.
Receive Your Resolution
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing